REFUNDS & CANCELLATIONS
A position is not considered booked until payment has been received.
Once an application and payment have been received customers can request a full refund up to 10 working days prior to the start of a school.
Cancellations less than 10 working days before the start of a course will not be eligible for a refund.
However, if there are exceptional circumstances such as a serious medical condition, requests may be made in writing for a full or partial credit (emails to firstname.lastname@example.org). This credit can be used as part payment for any club or school within 12 months.
A medical certificate or letter from a medical professional will be required.
Cancellation of schools
On rare occasions we may cancel under-subscribed schools.
As late bookings can be frequent any such decision is made as late as possible.
If a cancellation is necessary, we will give those booked two days notice by phone and a full refund.